Privacy Policy

Please make sure you read and understand this Privacy Notice as it explains to you what we will do with the personal information you give to us about you and the other people insured under your policy.  Your personal information means information we hold about you and any information you give us about anyone else.  You should show this notice to anyone else insured under your policy as it also applies to them.

How we will use the information you give us.

We will only use your information on the basis that it is necessary to administer your insurance contract, help you make a claim, or to produce reports that help us see how our business is performing. Where we need to pass information to other firms, it will only be for that purpose. These firms will be Insurers, other insurance brokers, and firms handling claims. It includes finance providers and firms that process or administer our records, as well as Industry databases used to prevent fraud and fight crime.

When we contact you, it will either be for the above reason, or because we have a legitimate interest in marketing related products. For any other marketing it will only be with your consent and you will be able to withdraw your consent or unsubscribe from any marketing activity easily, at any time.

If we have to transfer information to a country outside the EU, we will only do so if a similar level of data protection applies. If we need to obtain information which is by nature sensitive, we will only do so on the basis that it is in the public interest – for example to fight crime, prevent fraud or to make sure insurance is available.

What type of personal information do we need?

  • We may need personal details which might include details of members of your family, lifestyle, finances, business, details of your property or previous claims.
  • We will only collect what is necessary and will only keep it for as long as we are required to do in line with our data retention policy. You can ask us for a copy of our Data Retention Policy, or view this online.

What other types of information do we need?

  • We will also need to collect information regarding Gender, as well as your Health and Medical Conditions.
  • Under certain circumstances we may also need to obtain information about Race or Origin.
  • We might also need details of criminal convictions.
  • We will only collect what is necessary and protect it with appropriate security measures.

How do we obtain your information?

  • We may gather it from information you submit to a website, by telephone, face to face or by email.
  • We may receive it from insurers, other insurance brokers and firms handling claims. It includes finance providers and firms that process or store our records.
  • We may also receive it from anti-fraud databases such as CUE or from Government provided sanctions lists.

What are my legal rights?

  • You have the right to complain, about how we handle your information specifically, to the Information Commissioner:

www.ico.org.uk

0303 123 1113.

Head office
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

  • You can obtain a copy of your personal information from us without charge by contacting us at the address above, further details can be found in our Subject Access Request Policy. This may include the right to transfer information to other providers.
  • You have the right to ask us to correct information.
  • You have the right to ask us to delete your information or stop using it, unless it is necessary for us to retain it for insurance or financial purposes as set out in our data retention policy.
  • You have the right to opt out of marketing activity at any time, by any method you wish, using the contact details contained in this notice.

Where can I get more information?

You can get additional information from our other company policies that relate to data protection:

You can also find additional resources on the website of the Information Commissioners Office (ICO) www.ico.org.uk