This Subject Access Request policy document explains our policy for dealing with Subject Access Requests.
What rights do I have to see my data?
You have the right to request a copy of the personal data we hold on you and this is called a Subject Access Request.
You can make a Subject Access Request in any format (by email, over the phone) and you don’t need to use the words ‘subject access request’. If you request a copy of your data, then it is a subject access request and we must deal with it appropriately.
What is your process for handling Subject Access Requests?
How else can I check my data?
Your policy documents that you receive from us when you purchase or amend your policy also show you the information we hold in relation to your insurance policy.
Who should I contact to obtain my data?
You can call us on our usual number 03300 563 362 and make a Subject Access Request over the phone to any member of staff.
Alternatively you can email our Data Security Manager on firstname.lastname@example.org . In your email you need to include:
You can also write to our Data Security Manager at the address at the top of this document.
What can I do when I receive my data?
As a Data Subject you have the right to ask us to correct any information that you think is wrong, this is called “The right to rectification”. If you believe any of your information is wrong please contact our Existing Business team to update your information on 03300 563 362 or email@example.com
You also have the right to ask us to erase your data, this is subject to the criteria laid out in our Data Retention Policy available on our website www.ctcinsurance.co.uk/yourdata or by email or post from our Data Security Manager.
More details about your rights are available in our Data Protection Policy which is available on our website, or by request from our Data Security Manager.